Shipping Policy

Effective July 10, 2026. Pink Kiwi routes accepted business orders to the supplier responsible for each line item. Available carriers, service levels, costs, minimum quantities, and estimated delivery windows are shown before order submission when available.

Delivery dates are estimates, not guarantees. Inventory confirmation, credential review, weekends, holidays, carrier delays, weather, and supplier handling requirements can affect dispatch and arrival times. Tracking information is added to the buyer account when the supplier provides it.

Buyers must provide a complete business delivery address and ensure an authorized recipient can accept the shipment. Some products or carriers cannot deliver to P.O. boxes or unattended locations. Risk caused by an incorrect address or failed delivery attempt may remain with the buyer to the extent permitted by law.

Temperature-controlled or other specially handled products are unavailable unless the product category, supplier, shipping method, buyer credentials, and payment processing have all been approved. Any special handling instructions shown at checkout become part of the order.

Inspect deliveries immediately and follow the reporting steps in our Refund and Return Policy. Contact support@pinkkiwi.co with the order number and tracking details if a shipment is late, damaged, or missing.